Frequently Asked Questions
Everything you need to know about our gear and logistics.
What is your standard shipping timeframe for global orders?
International shipping typically takes 7-14 business days depending on your location and customs processing. You will receive a tracking number via email as soon as your order departs our facility.
Do you offer returns or exchanges on limited edition apparel?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that certain exclusive drops may be final sale.
How do I ensure I select the correct size for Kojima Productions gear?
Each product page features a detailed sizing chart. Our apparel generally follows a standard fit, but we recommend checking specific measurements for our oversized or technical outerwear collections.
Are your products officially licensed and authentic?
Yes, this is the official Kojima Productions store. All merchandise is designed in-house and manufactured to meet our high-quality standards for both durability and aesthetic precision.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets such as Apple Pay and Google Pay for a secure checkout experience.
Will I have to pay import duties or taxes?
Shipments outside of our primary distribution hubs may be subject to import duties and taxes. These charges are determined by your local customs office and are the responsibility of the customer.